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OUR SERVICES, YOUR QUESTIONS

We Know You Have questions about our services.
That's why we've answered many of them. Feel free to ask your own.

FAQ


This depends on the jurisdiction that you and the doctor are in. Generally, in cross border consults, doctors don’t have medical jurisdiction and pharmacies are not allowed to accept prescriptions. Even within a country or a state, there may be rules that don’t allow online prescriptions. You will have to check the laws of your country. It is expected that the doctor that you speak with will also follow all applicable laws.

No. medECUBE   is not an insurance company or Health Maintenance Organization (HMO), but there may be healthcare organizations who do accept your insurance or coverage plan. The circumstances will vary on a case by case basis.

medECUBE currently partners with  approved healthcare providers and hospitals. They need to sign up and we have qualification requirements for the doctors who are on our platform.

Generally, you can only be prescribed medicine by doctors in your home country and likely by only those in your home state or province, depending on your location. Should you speak with a doctor in another medical jurisdiction or country, that doctor can only give advice. In addition, different jurisdictions have different rules and laws about online prescriptions, even if they are in your country, state or province. In general, assume that doctors can’t provide prescriptions to you online unless you are an existing patient in the same medical jurisdiction.

medECUBE is a care coordination concierge. We manage the  friction points of healthcare to make it a hassle free experiencefor our patients.

Depending on your budget, we can arrange accommodation for you and your attendant close to the hospital at nearby guest houses, service apartments or luxurious 5-star hotels. Facilities like hospital visits, on-call doctor, cab services and emergency ambulance can also be arranged by us.

Our doctors and staff are conversant in English. We also have language interpreters for Arabic, Persian, French, Iraqi, Bangladeshi, Russian, etc.

Payment can be made through cash/credit cards at the time of admission at hospital. All hospitals in India have in-house authorized foreign currency exchange counter. The payments can also be transferred to the Hospital accounts via wire transfer prior to the arrival.

  • Wire Transfer: Transfer money directly from your bank account to the respective Hospital’s account– it takes about seven working days for the funds to be credited. Send us the scanned copy of the money transfer receipt; this will be used to help you settle your bill. On discharge, any excess amount will be refunded to you and any shortfall will have to be paid in Cash/Credit Card to the hospital directly.

Note

We will send you hospital’s bank details on request

The transferred amount cannot be used for bill settlement unless you provide us with a copy of the wire transfer receipt

  • Direct payment: At the hospital: pay your hospital bill at the hospital directly through cash, card. 

     

    Note

    Hospitals accept all major credit cards like VISA, MASTER Card, AMEX and CIRRUS (need to confirm with respective hospitals)

 

Once you confirm your travel plan we shall liaise between you and the hospital. We will take care of your appointments and the hospital will arrange referrals that will be needed for various services like the outpatient clinic, laboratory and pathology, medical imaging, and inpatient surgical procedures.

We have our services specially designed for the international patients. Click here to know more about the services that we offer to our international guests.

  • Airport pickup and drop
  • A SIM card, provided to you immediately after your arrival, so that you can talk to your relatives back home
  • VISA/FRRO assistance
  • Language interpreters
  • Foreign Exchange conversion at the hospital
  • Fax, photocopy, and courier services
  • Laundry services
  • In-room color television and cable connection
  • Complimentary Wi-Fi in most of our hospitals (need to confirm with respective hospitals)
  • Complimentary stay in your room for one attendant (while you are being operated on, we will provide alternative accommodation for your attendant)
  • Special arrangements to meet specific religious or dietary needs

• Daily updates for your referring doctors and family

We have tie-up with hotels/ guest houses/ service apartments in the vicinity of the hospital for our international patients. We share the list of the same in advance with our patients. They can do the booking directly or let us know so that we can do the same on their behalf.

medECUBE will a play role here and handhold you through the entire process. One of our managers shall assist you in the hospital and will ensure that you have a hassle free experience.

Yes, we do provide a visa assistance letter after receiving the passport details of the patient and attendant(s) to enable in obtaining the medical visa.

Once you confirm your visit to a facility for medical treatment, we will send a visa requisition letter to the Indian Embassy in your country.

A copy of the letter will be marked to you.

Please send us the following details via email if you want us to send a visa requisition letter to the Indian Embassy in your country:

  • Patient’s name and passport number
  • Medical escort’s name and passport number
  • Country
  • Your tentative date of arrival at Hospital for treatment
  • If you are traveling on a medical visa, you are required to register at the Foreigner’s Regional Registration Office within 14 days of your arrival. Our team will help you with all these formalities.
  • Patients from Pakistan and Bangladesh are required to register with the nearest Police Station or Police Commissioner’s office within 24 hours of arrival. Refer to your Visa/ Transit document for instructions.

• Please bring 10 passport size photographs with you for the above formalities.

India has some of the world’s best healthcare facilities, staffed by doctors with international qualifications & vast and varied experience. The cost of treatment is substantially lesser than in developed countries, in some cases the difference can result in as much as 60% savings.

For patients, the result is a win-win situation, world class medical attention, patient care services and savings too.

This is a surgery performed by surgeons using a computer that controls very small instruments attached to a robot. It is therefore, also referred to as computer assisted Minimally Invasive Surgery (MIS).

Robotic surgery is safe and is performed through very small incisions (fingertip size). Robot itself does not perform surgery, though the name so indicates, this surgery is performed by a surgeon who is assisted by a robot and a computer console. Hence, it’s the surgeon’s dexterity and experience that is key for success of this advance surgical technique.

We have landline phone / internet services available in all patient rooms.

We have tie-up with hotels/ guest houses/ service apartments in the vicinity of the hospital for our international patients. We share the list of the same in advance with our patients. They can do the booking directly or let us know to do the same on their behalf.

Yes, attendant is provided the hospital stay with patient (except ICU stay) in case if they have opted for a double and single room. We also provide complementary meals to attendant (thrice a day).

Yes, we provide complimentary pick /drop from/to airport to international patients. We organize the pick up on receiving the patient’s travel itinerary.

Payment can be made through cash/ credit cards at the time of admission. We have in-house authorized foreign currency exchange counter. The payments can also be transferred to the Hospital accounts through wire transfer prior to the arrival/ travelers cheque.

Yes, we do provide visa assistance letter after receiving the passport details of the patient and attendant(s) to enable in obtaining the medical visa.

Patient’s case history/ current clinical reports/ scans & details of previous treatment taken can be shared with us for the evaluation by our team of expert doctors which would enable us to provide the cost and treatment plan prior to patient arrival.

Kidney transplants have a success rate of more than 95 percent. Living donor transplants last for an average of 15-20 years and deceased donor transplants last for 10-15 years. If a transplant fails, a patient can begin or return to dialysis and/ or pursue another transplant.

Yes. Patients who have a transplant generally live longer than patients who stay on dialysis. The transplanted kidney works 24 hours a day to remove 50-85% of the total waste your body generates. Dialysis on the other hand only removes 15% of total waste and only when on the dialysis machine.

Kidneys for transplant may come from a person who has died (a deceased donor), or from a healthy living person like a family member or a friend who offers to donate a kidney (a living donor).

  • International Patient Services
  • Domestic Patient Service
  • Our Specialities
  • Hospital Network
  • Preventive Health Plans
  • Health Care Professionals
  • Emergency

Many patients assume they are too old for transplant but if you are otherwise healthy, age is not a factor in determining your transplant eligibility. However, there are some other factors that prevent patients from getting a kidney transplant:

  • Current life expectancy of less than 5 years
  • Recent cancer (other than most skin cancers)
  • Uncorrectable heart disease
  • Untreatable psychiatric illness
  • Missing dialysis appointments or signing off the machine early
  • Active substance abuse (alcohol or drugs)
  • Lack of health insurance or Medicare/ Medicaid coverage
  • You and your transplant doctor will discuss your eligibility during the transplant evaluation process.

In general, the sooner you get a kidney transplant, the better. The transplant team and your nephrologists will determine the best time for you.

Latest Knowledge Base


Depending on your budget, we can arrange accommodation for you and your attendant close to the hospital at nearby guest houses, service apartments or luxurious 5-star hotels. Facilities like hospital visits, on-call doctor, cab services and emergency ambulance can also be arranged by us.

Our doctors and staff are conversant in English. We also have language interpreters for Arabic, Persian, French, Iraqi, Bangladeshi, Russian, etc.

Payment can be made through cash/credit cards at the time of admission at hospital. All hospitals in India have in-house authorized foreign currency exchange counter. The payments can also be transferred to the Hospital accounts via wire transfer prior to the arrival.

  • Wire Transfer: Transfer money directly from your bank account to the respective Hospital’s account– it takes about seven working days for the funds to be credited. Send us the scanned copy of the money transfer receipt; this will be used to help you settle your bill. On discharge, any excess amount will be refunded to you and any shortfall will have to be paid in Cash/Credit Card to the hospital directly.

Note

We will send you hospital’s bank details on request

The transferred amount cannot be used for bill settlement unless you provide us with a copy of the wire transfer receipt

  • Direct payment: At the hospital: pay your hospital bill at the hospital directly through cash, card. 

     

    Note

    Hospitals accept all major credit cards like VISA, MASTER Card, AMEX and CIRRUS (need to confirm with respective hospitals)

 

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